I had a bout with a hotel company yesterday and today. Trying to book a room in downtown for a conference the first week of August. The lady yesterday completely botched the 4 night reservation and created 3 separate resevations. She split the stay into two 2 night reservations and then did another reservation for the entire stay....so I'm double booked.
Called this morning to cancel one of the reservations and was told that they have a non-cancellation policy. Called the hotel directly and the lady kept interrupting me and when I asked her to stop she hung up on me. I was literally shaking I was so mad.
Sooooo....
I've given the hotel terrible reviews on google, expedia, travelocity, and facebook. I've also filed a complaint with the Better Business Bureau, disputed the charges on my card, and then cancelled said card.
Anything else I'm missing?
Called this morning to cancel one of the reservations and was told that they have a non-cancellation policy. Called the hotel directly and the lady kept interrupting me and when I asked her to stop she hung up on me. I was literally shaking I was so mad.
Sooooo....
I've given the hotel terrible reviews on google, expedia, travelocity, and facebook. I've also filed a complaint with the Better Business Bureau, disputed the charges on my card, and then cancelled said card.
Anything else I'm missing?
