I have a HUGE problem with companies (the majority) that outsource customer service to other countries. I've dealt with this with several companies over the last month. AT&T, Fed Ex, UPS. It's awful and a spit in the face to the consumer. I have a $2500 package that arrived damaged and have been on the phone for two days with FE. I wouldn't describe ANY of the reps I spoke to as having functional English speaking skills. Hard to understand, they can't understand me, they speak from a script and talk over me. They won't transfer me to any higher level of support even though THEY damaged my package.
AT&T was even worse as they LIED to me multiple times and several agents confirmed to me that they lied when they told me someone was logging an issue or sending someone out. It's just ridiculous. At least with Comcast, I could speak to a person that spoke English that didn't give a shit about me.
AT&T was even worse as they LIED to me multiple times and several agents confirmed to me that they lied when they told me someone was logging an issue or sending someone out. It's just ridiculous. At least with Comcast, I could speak to a person that spoke English that didn't give a shit about me.
